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Our positive feedback wall during Covid-19

We want to say a massive thank you to everyone who has sent a positive message to us since the pandemic started. We were overwhelmed by the number of wonderful messages. They have been (and still are) a big source of encouragement for our team.  We thought we’d share them here as way to celebrate the relationship we have with you, our customers!

I’m sorry you’ve been getting negative messages! I think you’re doing an amazing job, thank you and keep going!!! You’ve always been the best place to get gluten free oats. 

A grateful NHS worker with a gluten free husband!

Wow, you folks are amazing! Thank you! I didn’t expect this to be dispatched so quickly. I’ve got a chronic illness and your good food keeps me as healthy as can be. I’m so grateful that i can still rely on your supplies despite what must be an incredible logistics challenge for you. So, thank you for all your hard work, and for being a lifeline for me. You’re stars!

I just wanted to say thank you for such a quick delivery.  I am a single Mum with CFS/ME who lives in the middle of nowhere, and the food which you supply has helped me enormously to feed my family well in our current situation.

Asking with motivation to hold on and order from you rather than any others with admiration for your product quality, honest and helpful descriptions, keen prices, great service. Heck, you folks are great. Do you know that? You should know it!

I just wanted to say: thank you. I’ve been placing orders in the past, but since the health crisis, your dispatch time, product information and quality have remained top notch, whilst I’m sure you’re dealing with a lot. So thank you for your hard work and your service.

Just quite simply wanted to say a heartfelt Thank you… your products are fantastic, your information, guidance and recipes are a brilliant touch, your Good prices and honesty are very welcomed. We really enjoyed receiving your products and will continue to do so for the future! All the best and keep safe

Thank you for the seeds. Really appreciate the speed and very impressed with the packaging. Minimum plastic! You can consider me a regular customer here on in. You won’t make vast profits from me but I really appreciate experience I had.   Best wishes and stay safe

Hi there – first of all, thank you so much for all the great work you’re doing. Your site and products are amazing! Thank you for being here for us in this time – it makes a huge difference.

I read the post on your website about how people can help you to help them, and was a bit shocked about some of the treatment it sounds like you’ve been getting. So I just wanted to say I was a fan of yours before Covid, and I think you’ve been doing an amazing job since it started. Great products, great website, really happy. And so good to be able to get food in without putting further strain on our local supermarket (which has been struggling). I put an order in yesterday with products for four households, and it has already arrived. Fantastic work.

Thank you so much for my last order. The agave syrup is excellent so I have placed another order and shall be using you in the future. It is lovely and smooth and has worked well in everything I have tried it in.
As a Scot living in England even more delighted to find that is your base.

Thank you guys for keeping on, keeping on. Really appreciate what you are doing 🙂

Thank you for keeping us fed with excellent food. Well done!

I’m so grateful to you and companies like yours for keeping the wheels of the food industry turning. I make and sell small batches of granola and my buyers (largely friends and family!) are really appreciating still being able to get it……oats have been my biggest sourcing issue recently. I’m sending a contribution of what I make to a children’s charity…..the Childrens’s rainbow trust which is really suffering from a downturn in donations at the moment. Your company is helping me do this too so thank you!

I just read your Help Us Help You post on your website because I wanted to place an order and it is brilliant! So true! My husband and I work frontline NHS and I wanted to place an order but couldn’t find what I was looking for. I still wanted to take a minute to drop you a message.

I think your staff are amongst the unsung heroes of this crisis and I know from experience that when everything around us seems to disintegrate into chaos, confusion and panic, it is important to hear from others that you are doing an amazing job! There will always be people who complain about silly stuff and you are right in not wasting time on those when you have so much other work to be done. Please look after yourselves and know the we are all very grateful for the work you are doing! You ROCK! I’ll keep checking in to see if what I need comes in stock and maybe I’ll be lucky one day.

I just read your Help Us Help You post on your website because I wanted to place an order and it is brilliant! So true! My husband and I work frontline NHS and I wanted to place an order but couldn’t find what I was looking for. I still wanted to take a minute to drop you a message. I think your staff are amongst the unsung heroes of this crisis and I know from experience that when everything around us seems to disintegrate into chaos, confusion and panic, it is important to hear from others that you are doing an amazing job! There will always be people who complain about silly stuff and you are right in not wasting time on those when you have so much other work to be done. Please look after yourselves and know the we are all very grateful for the work you are doing! You ROCK! I’ll keep checking in to see if what I need comes in stock and maybe I’ll be lucky one day.

 I just read your blog post about how you’re handling things during the pandemic. Thank you so much. Please thank your team. Reading that post brought tears to me. Like many others I needed to read that. To be reminded that there are people working hard on the behalf of others. It was a much appreciated antidote to the negativity and selfishness that’s been reported in the news of late. Thank you for all your hard work and for recognising that you’re a lifeline to so many right now. My parents are in their late 70s and both have relevant health conditions. I’m looking after them and we’re all self-isolating. Being able to buy nutritious long-lasting foods like sunflower seeds – it really does feel like a lifeline to us all. Thank you

Hello everyone at real food source.   Thank you for the link and I have read it. I now have a good idea of how hard you all are working to get these high levels of orders processed and we all need to be understanding and patient in these unprecedented and difficult times. I will order what I can and want to thank you all for your hard work and commitment in providing a great service for your customers.

I was staggered but very pleased to receive my order yesterday, Thursday, when I had expected it to be delayed. My grateful thanks to your staff.  The contents are to be shared with my son and daughter in their own homes, so you have helped three separate  households.   I hope you will all remain safe and healthy   All best wishes from myself and my family.  We are very grateful that you have continued to work in such difficult times.

Hi there – first of all, thank you so much for all the great work you’re doing. Your site and products are amazing! Thank you for being here for us in this time – it makes a huge difference.

Thank you for all your efforts, you must all be working so hard. Our delivery arrived safely today, we’re very grateful! Take care of yourselves

Hello team, I just wanted to extend a huge thank you for dispatching my order so promptly. I expect you have been inundated. I’ve passed your details on to a friend of mine who has been having difficulty sourcing gluten free produce. Once again, thanks

Just wanted to say thank you for all your hard work and for still keeping your website open and taking orders. Really appreciate this as I do online shopping for everything. Keep up the good work.

Wow!!!! This was my first order and so impressed with the quality, value for money and especially at the moment, the speed at which you shipped the order. The parcel arrived today and I am delighted. Well done, huge thank you and stay safe everyone.

Just read your post about your response to the covid19 pandemic. Yous are doing amazing stuff folks and really appreciated the genuine and heartfelt write up.Take care of yourselves and thank you for doing as you are doing.

Just a quick message to say Thank you for all your hard work. You’re helping a lot of people stay healthy and sane!

I just wanted to reach out to say THANK YOU for staying open, providing ingredients that aren’t readily available in supermarkets and providing a service that is so essential to sustaining life, especially to those of us with dietary restrictions.    I am a full-time live-in carer for my elderly mother and we are both in the ‘at high-risk’ category; thus have 12-weeks of strict self-isolation. Fortunately, my husband is able to leave our home to purchase essentials. However, during this pandemic, being able to access the wholefoods that I have come to rely on to provide high quality nutrition for me and my family means everything to us. So, sending best wishes that your entire team remains safe and healthy and also much gratitude for all your hard work.

Delighted to have received my order today (Thursday) after placing it late night Tuesday. Great job in the current environment and very much appreciated. Way exceeded my expectations. Quality of everything looks great and I’ll definitely be back for more. Thanks very much!

Just wanted to say a huge thanks for the exceptional service and amazingly fast delivery; really, really impressive during normal times, even more so at the moment. You guys are great, keep it up.

I ordered from you for the first time a couple of days ago. I wasn’t expecting to see the delivery for quite awhile given the current circumstances. To my complete astonishment it turned up first thing this morning! It was perfectly packed with no excessive plastic packaging which was lovely to see. I only found your company by accident searching for food deliveries whilst we’re all stuck at home. I’m so impressed. I will definitely be ordering from you again. I hope you’re all keeping safe I wish you all the best with your increase in business.

I’m a customer with you and received my order today. I simply want to express my gratitude for the work you do and the principles upon which your company is built. You offer brilliant products at reasonable rates. On a further note, even during this crisis you delivered my order in breakneck speed. I appreciate you must have a high volume of orders, so please don’t feel obliged to respond to this message. I wish your team, family and friends all the very best.

Just wanted to say thank you, for the prompt service and delivery. I placed my order with you on Saturday, having never shopped with you before and was expecting the order to be delivered towards the end of this week. Especially with everything that is going on. I was delighted to receive my delivery this morning and rest assured I will be ordering again from you when I require some more ingredients.

Just wanted to say thanks for my order I think it’s great value and great quality. I will be ordering again in the future and telling others about your great company. Thank you!

I have just received my first order from you and I just wanted to let you know how impressed I am with your service and quality of product.
I shall not hesitate to order from you again. Many thanks and keep up the great work.Keep safe and all the very best to all at RealFoodSource

Thank you so much for processing the order so swiftly, much appreciated, even more during these hard times. Hope you and all your colleagues stay safe and well

The above order delivered intact in record time. Excellent service and product.

I placed an order recently, which was delivered very quickly. I wish to express my gratitude to your staff for making it possible to buy healthy products at this difficult time. It is appreciated.

Dear ALL at RFS, Order received on Wednesday. Many thanks once again for your quick response (and quality of goods) to match my requirements ‘at this time’  of stress.

Thank you, I got my order through a couple of days back. In the current situation that has been very quick and so just wanted to say thanks that is appreciated.  Nice to have some walnuts again!

Thank you so much order arrived today… very much appreciated… Keep up the good work. Take Care.

This is the first time I have used your company and was really pleased with the quality of the food and with the super efficient service.
Thank you very much, I look forward to using you again now I have discovered you!

Organic walnuts, almonds and brazil nuts have arrived from RealFoodSouce Ltd. and they are DELICIOUS! They are large, fresh and an absolute revelation of how nuts can be, I shall never again buy little packets of indifferent nuts elsewhere. These nuts are a joy, thank you.

As a regular customer i would like to say thank you for the excellent delivery times, quality of products, and prices, even in the unusual times we find ourselves in, where other companies haven’t met the challenge, but you have. And I’m appreciating that your team has been working extra in these unusual times to fulfill orders. Please thank your staff, It is appreciated.

I just wanted to say thank you very much for your excellent service. I received my order more quickly than I thought I would and I am delighted with the food. I do appreciate that you continue to work and supply good quality food even in the midst of this Covid-19 crisis.
Stay well and safe

Thank you for your prompt communication and delivery given the current difficulties.
I really appreciate this as I am doing all shopping from home.

Just a quick note to say Thank you for your superb service. I feed and take care of wildlife especially squirrels, birds, foxes and badgers and knowing I can rely on a company means so much to me so once again Thank you!

I just wanted to thank you for your excellent service and product range. I know it is a very difficult time and hard to get things done. I truly appreciate you and all you do! You’ve definitely won me as a long time customer for the future. I hope you and yours are well and life is not too hard.

I just wanted to say : thank you. I’ve been placing orders in the past, but since the health crisis, your dispatch time, product information and quality have remained top notch, whilst I’m sure you’re dealing with a lot. So thank you for your hard work and your service.

I just wanted to say a quick thanks – this arrived super quickly, and the coconut sugar chocolate is *spectacular*! (The other stuff I already know is good, hah). Thanks again and stay safe.

Just a quick THANK YOU! Received sooner than I expected – well done folks, I know it was only one item not something complicated, but nevertheless I’m impressed – outstanding service in the circumstances, will definitely use you again.

Hi, I just wanted to let you know about how thrilled I am with both your service and produce. I’ve used your site for a while now and recently ordered things for myself and my sister, hopefully she will now realise how good you are and buy her produce from you. Once again thank you for such an excellent service especially during these strange times.

You are fantastic!  Thanks for wonderful food and amazing turnaround of orders during these difficult times   Thanks so much.

Thank you so much for letting me know that it has been dispatched and for continuing to offer the service during this difficult time.
So glad to have found you, I use the agave syrup for everything, my local health store has permanently closed this will not be the last time I order.
Stay safe and well.

I just wanted to say thank you for sending out my parcel so quickly!
I am so impressed by the service- I only ordered yesterday and received it this afternoon!

I just wanted to say a huge thank you for delivering my order so swiftly. Less than 24 hours, which under the current circumstances is nothing less than remarkable. I’m already baking and enjoying your products so much.

Just quite simply wanted to say a heart felt Thank you… your products are fantastic, your information, guidance and recipes are a brilliant touch, your Good prices and honesty are very welcomed. We really enjoyed receiving your products and will continue to do so for the future! All the best and keep safe.. now I’ve read your HOW TO make milk I’m going to give it a try, I didn’t know it was that easy.

I would just like to pass on my warm appreciation of the support RealFoodSource is giving. I’ve ordered a number of different items recently , and without exception , the quality is superb and the delivery service second to none. Please give our thanks to all your staff and a big well done. I will always be a regular customer now and in the future when times are happier.

Just ordered some more of your fabulous Chocolate Brazils, a wonderful product at a great price. We love to support local shops and do so whenever we can, but can not find anyone that sell these, and nothing come close to the taste of yours.

I wanted to say a big thank you for my order. I cannot believe it arrived the next day ! What an amazing service at any time let alone in current times! I’m also very pleased with your products. I now see on investigating your yummy recipes that you have ebooks of recipes.  Many thanks once again for your service. I look forward to doing business with you again

I received my goods and had to write and say thank you. thanks for the delivery the goods and the website, really fabulous. weird thing to buy nuts but local super market don’t sell them. will def purchase again.

My order has just arrived less than twenty four hours after placing it. That truly is an amazing service and all the produce looks super.  Thank you very much for your speed and efficiency. I look forward to using the Real Food Source again.

I’ve just had my second order from you and I just wanted to say how impressed I am with it. Your website is a pleasure to use, the deliveries are efficiently looked out and packed and the deliveries are organised well, with notification on the precise time of arrival. Couldn’t be better, so thank you, I wish I’d found you sooner. Oh and the food is good too!

Thank you very much for dispatching my order so promptly.  I received it in a day and am totally impressed.  I think I have now placed 3 orders with you since the pandemic began and your service has been consistently outstanding.   Thanks again,

Just wanted to say a big THANK YOU for keeping your service going during these trying times. Much appreciated.

Just a quick email to thank you for dispatching my order so swiftly, less than 24 hours! Impressive. Very happy customer.

We have just had our first order from you – 6 bags of Xylitol! We are extremely impressed with your product choices, prices and service so I am sure this won’t be our last order! I couldn’t believe how quickly it arrived. Thank you very much.

Thank you for all the hard work that the team has been doing over the last few months. I was reading your blog and was saddened to hear that you’ve been getting a lot of grief for stuff that isn’t your fault.
I’ve been a customer for a while and find your offering invaluable for getting (ceoliac friendly) gluten free cereals at a sensible price. I’ve placed an order for more supplies but I’m not desperate for anything yet.

As a new customer I would just like to say how impressed I am with your service – from order to the door in 24 hours!

I just had to let you know that I am beyond impressed with your excellent service as I have just received the order (my first with you) that I only placed yesterday. Everything I ordered looks very good quality and was well packed so I am very happy and will definitely be ordering from you again!

I just wanted to say a big thank you for my order. I was super impressed as I only ordered it yesterday morning and for it to arrive today was brilliant. Especially in these difficult times with a pandemic going on.
I am really pleased as it looks to be good quality and affordable prices so will definitely be ordering again. Keep up the good work 🙂

Yesterday I received my order and I must say that I was very impressed both with the speed at which you supplied to order, the price and quality of the nuts, definitely a 5 star service I shall recommend your company to all my friends and I look forward to placing more orders in the future.

Many thanks for your help. So impressed with how quickly your company sent out the original package and sorted out the missing item. Amazing service! Thank you. – This message followed parcel being sent with missing item. Error was reported on defects but this is a silver lining following the error.

I’d just like to thank you for the rocket speed delivery of my order. I placed the order around 12.12pm yesterday, and it arrived just over 24 hours later today. Given the current difficulties facing us all, please pass on my thanks to your staff members who pulled out the stops out to provide excellent service! And the same goes to the courier company, come to think of it. I have purchased from you on several previous occasions, and I will continue to do business with you!

I just wanted to say a massive thank you for the order.The order was received today and I am very happy with the quality of the produce and I will be ordering again. Very professional and very quick delivery.
I am very impressed and I will be recommending you to my friends.

You are doing a great job. This is my third or fourth order from yourselves. Thank you for posting the on-line recipes – they are great with the flexibility of ingredients. I have them bookmarked for quick access.

You are great ! I don’t know another company who process and dispatch orders so efficiently! THANK YOU!!!

Just a note to say thank you so much for the very quick delivery. Arrived this morning 9am -exceeding my expectations. This is my first order with yourselves, and I can assure you it will not be the last !! As a self-employed taxi driver, it is always good to support smaller businesses rather than multi-nationals ….. I shall pass on your website to our friends. Keep up the great work!!

Thank you SO much for the really prompt delivery I received my parcel today. Thank you a great product and great service.

I have received my order yesterday, thank you soooo much for the super speedy delivery! I’m very HAPPY that it’s here now before Friday (which I was pretty nervous about). So – THANK YOU so MUCH! Hooray! It made my day! This is very appreciated

Thank you! I found you on the web at the beginning of lockdown. You supply my breakfast each morning; my seed boost of the day. Sending you very best wishes from south London.

I’m a serious lover of normal white long grain rice. Grew up eating long grain rice so my system is accustomed to it. Your long grain rice cooks well and I’m enjoying with the family.  Really tasty and exactly what I wanted. Great packaging and dispatch to delivery was excellent. Keep up the good work.

I placed an order with you yesterday and I just wanted to say what a fantastic service you have provided! My order arrived less than 24 hours after I had placed it, postage prices were excellent and the products themselves are just what I have been looking for. I have a small gluten free cake making business and I have wanted to buy ingredients in bulk to cut down on packaging and to be more cost effective for a while – now I have found the perfect company! I love what you are doing and will definitely be placing more orders with you very soon.

Just wanted to say how nice it is to receive such a great service, well done, you’ve got it just right.   A pleasure to do business with you!

Thank you very much. My order arrived promptly this morning with everything as expected. I’m really impressed with your speedy and efficient communication and delivery. I shall definitely be ordering more and telling everyone how amazing your company is.

I’ve been looking at your available products and have noticed how many are sold out or not available, and I just hope and pray that you and your business is doing all right. You are my rock! I can always count on your wonderful products! All deliverable, too, which suits my schedule. But what I want you to know is that I am here for you as a longtime and enthusiastic customer! I am here for you! And I am sure that many of your loyal customers are as well. May God bless you for providing quality food to us, the masses! 🙂

I just wanted to say a huge ‘Thank You’ to the staff who sorted and dispatched my order so quickly! It arrived so fast from Scotland on Saturday with perfect notification. My son had bought me some of your excellent products on Amazon during my isolation. I had searched for sunflower seeds like yours for years without luck. I have a good organic company here in Brighton but never have I found EU organic which taste delicious. I am so pleased my son found your products and so I was able to order direct. I am on your mailing list and shall return to you soon. I shall look into all your product lines you sell. Mail order with such an efficient company is the easiest way to buy. Stay safe and many thanks!

Thought I would drop you a note to say a big thank you. The orders you have dispatched to me have been excellent and shipped really quickly. I used to shop [elsewhere] but the quality of your fruit and nuts is far superior so you have gained a customer going forward. Really appreciate the hard work you guys and girls have been putting in. I know it’s not easy. Thank you all so much

I just want to say that I am so pleased I have found your company and will be using you often from now. I found you via Amazon and then went to your website to order direct from you. I am doing this a lot now as I resent that prices have been hiked a lot since Corona virus. Anyway, I want to congratulate you on a fabulous service. I ordered yesterday evening and the goods arrived well packaged this morning. and the prices are really competitive. I havent tasted the nuts but am looking forward to doing so and have high confidence of their quality. I am impressed by the company ethos and philosophy and since I am planning to considerably reduce meat consumption , the recipes look tasty but simple which will be so helpful. I wish your company every success. Thank you so much – have a great weekend, one and all.

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