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Opportunities

We are hiring! Want to join our mission to take the greed out of food, making healthy eating simple, fair and affordable?

The RealFoodSource is a rapidly growing, online Organic food retailer, based in East Lothian, offering our own brand of high quality ingredients and unique nutritious food and drinks products. We source excellent quality foods and ingredients from around the world, selling our products through direct online sales channels.

We are always on the look out for great people to join our team, so please get in touch if you feel you have something to offer to our mission. We offer a great team based, working environment, we are a proud member of Living Wage and pay above market rates for all roles. We offer training and want all of our employees to enjoy and thrive in their work.

We encourage applications from hard working candidates who:

  • Are looking to enhance their working lives and future careers in a vibrant and fast growing company.
  • Have a positive, flexible approach and outlook – day to day problems occur and you will approach with a can do attitude. You will have an open, collaborative view to how to do things and enjoy working in a team.
  • Ideally have current food hygiene qualifications but if not we will help you take the course to gain the qualifications.
  • Embrace self improvement and continually learning to achieve excellence.
  • Are keen to bring ideas and improvements to the table while getting involved in the progression of the RealFoodSource.
  • Have a genuine interest for healthy foods, coffee & chocolate.

Please send us your CV along with a covering letter outlining what excites you about working with us, why you want to work with food, your values, and why you believe you would be a good addition to our team. Applications without such a covering letter will be rejected.

Online Customer Experience and Support Lead

The opportunity to take ownership of our online customer service experience. Our customers deserve the best service possible, and we are looking for an exceptional individual who is passionate about delivering an exceptional online customer experience, in line with our company mission and values.

Experience / Skills / Knowledge

At least 3 years customer service experience, in a similar role. You will live and breath customer service. You will possess excellent customer service technical knowledge ofsystems such as Woocommerce, Shopify, Amazon, eBay or other online marketplaces and commerce systems. It goes without saying, excellent written communication skills are a must.

Email marketing, and any CMS skills would be a distinct advantage.

We are looking for someone that can develop their skillset and leadership abilities as the responsibilities of the role expand in line with our rapid growth.

What you will be responsible for…

  • Providing an exceptional service using email, our website ticketing system, social media etc in the following areas: –
  • Product Queries
  • Returns
  • Exchanges
  • Damages
  • Complaints
  • Delivery queries
  • FAQ’s
  • Template Creation and Response automation.
  • Be able to communicate clearly & effectively with other team leads.
  • Continually improve our customer experience and systems.
  • Measure and report weekly performance.
  • Identify emerging technologies.

Food Production Team Lead

We are now looking for an experienced, hands on Food Production Team Lead to help organise, manage, and mentor our small, but growing, team. Someone who will ensure our food production operation is a well-coordinated, safe, collaborative and productive unit. Working alongside senior management, you will strive to continuously improve production, through innovative ideas, training and team collaboration.

Leading by example you will ensure out high quality standards and values are upheld, providing a fair, safe, positive, productive, enjoyable working environment for all the team.

What you’ll be responsible for…

  • Leading by example, motivating and coaching the team.
  • Ensure all records are maintained relating to production,Organics, including food safety and HACCP
  • Ensuring quality standards are maintained to required levels
  • Ensuring Health & Safety process and requirements are complied with
  • Champion Continuous Team Improvement
  • Maintain a creative, collaborative culture that enables all employees to participate and co-create new and improved processes.
  • Scale your leadership skills to manage multiple teams as we grow.

Digital Content and Marketing Lead

While we have grown exponentially with minimal marketing, we are now ready for a talented, exceptionally creative individual who has a genuine passion for both healthy foods and story driven, positive digital marketing. Someone who can distill the story of our brand, our values and our mission, taking the greed out of food, and deliver our unique value proposition through, honest, positive, informative, relevant content across all our online channels.

Digital Content and Marketing Lead will be responsible For:

  • Our Brand
  • Our website content, including, blogs, product descriptions, social media channels.
  • Analytics, Adwords and Google Shopping Campaigns, Facebook, Twitter, Instagram and other platforms.
  • PDF downloadable e-books.
  • The ROI on our large digital marketing budget.
  • Planning effective newsletter campaigns that provide genuine customer value
  • Ensuring the quality of online content and copy such as homepage updates, Frequently Asked Questions, blog posts, customer service response templates, imagery etc is exceptional.
  • Managing relationships with any external marketing partners.

To be effective in this role you will need to:

  • Exceptional written skills.
  • Highly Experienced (at least 5 years) in a similar role, or ready for the next step up.
  • Demonstrable digital skills and certifications
  • Bring new ideas that, will increase ROI and customer value, reduce costs, helping to keep our prices as low as possible.
  • Understand and/or learn regulatory issues pertaining to food production that will impact digital content.
  • Scale your skills as the responsibilities of the seat grow

Food and Order Packers

We are looking for full time Food Packing & Order Dispatch Operatives to join our team 40 hours per week, including some weekend work. This is a fantastic opportunity to develop your career in food and let you share our passion for great tasting, healthy, real foods. Please see full details and skills required below.

What We Are Offering

  • The chance to join a hard working, fun team who are doing their bit to make healthy eating affordable and accessible for everyone
  • An opportunity to develop your career in food, in a health focussed, dynamic online food company
  • Above the Real Living Wage* and excellent training

* We are a proud member of the Real Living Wage Foundation, and even pay well above the real living wage with a starting salary of £20800 per year!

What We’re Looking For

Enthusiastic, committed, positive, hard working team members with an interest in healthy food, you will be based at our Macmerry unit or Musselburgh units or pssiblywork between the two. You will have some experience with food and/or from packing online orders or shop/warehouse experience and be required to:

  • Pack Food, label packaging, mix ingredients, work with recipes , ensuring our products are labelled and weighed to the correct specification
  • Pack orders ready for dispatch to our customers
  • Ensure packing and picking areas are clean to the highest food safety standards
  • Handle Goods In and Out , ensuring smooth operation of products arriving for production and the processed products

If you believe you have the skills and experience to fill any of the above roles and align with our values and mission, then please get in touch advising which role you are applying for.

Please send CVs and covering letters to: opportunities@realfoodsource.net