We use Royal Mail and DPD and offer two courier service options for the UK
UK Orders over £50 are shipped free via our Economy Tracked Service.
*We usually ship within a working day of receiving an order, often within hours of receiving your order. Whilst Economy shipped orders are usually received within 2-4 working days of dispatch (quite often sooner!) and Expedited shipped orders are usually received within 1-2 working day, we cannot guarantee this. Due to unforeseen events such as weather or courier failures it can on occasions take 3-5 working days. Please note these delivery estimates apply to non-remote UK postcodes.
*If your order is dispatched by Courier service a signature will be required on delivery.
*For remote postcode addresses in the UK (these include Northern Ireland, Jersey, Isle of Man, Scottish Highlands & Islands, and some other UK areas) we will use either DPD or Royal Mail depending on the location. Delivery times for these remote areas will vary from the delivery times stated above.
Tracking your parcel
You should receive a confirmation of dispatch by email with tracking number if a valid email address is provided when you order. The tracking will either be for Royal Mail or DPD (links here https://www.royalmail.com/track-your-item and https://www.dpdlocal.co.uk/ ).
Please also note that the shipping service is automatically selected by our systems based on address, weight and other criteria and the service selected cannot be changed.
Leaving Orders in Safe Place
We often get asked to leave orders in a safe place. We cannot ask the Courier to leave parcels in a safe place as this voids our insurance. You may be able to arrange this directly with the Courier but we can accept no responsibility for lost parcels if the customer informs the courier to leave a parcel and does not provide a signature. It is safer to ask the courier to leave your order with a neighbour and obtain a signature.
We will not request couriers leave parcels without a signature.
EU Country Shipping Options
We have had to temporarily cease sending parcels to the EU due to the uncertainty around Brexit. We hope to open up shipping to our EU customers again in the near future.
Order Not Received
If in the rare event you have not received your order within 5 working days please check the tracking information and if unable to resolve with the Courier or Royal Mail please contact us immediately via our Contact Us here
If within the 5 working days tracking shows there is an issue that you cannot resolve with the Courier please contact us immediately via our Contact us here, it is your responsibility to report lost items to us within 7 days of notified dispatch.
If your order is damaged in any way in transit, if signing for the order you must note that the order is received damaged on signing. If all the order or any item in your order is damaged you must Contact Us here within 48 hours of delivery so we can raise a claim with our delivery service and resolve for you as soon as possible. For our claim we require images of the damaged goods and you must not discard of, nor consume the goods until the matter has been resolved. Issues cannot be resolved without photo evidence.
Inspection of Goods
You must also inspect all the goods received on delivery to make sure you are happy with them, and that the order is complete. Any errors must be reported within 7 days. We can only refund food products within 30 days if you find a problem with them. We do not take responsibility for how you may store and use them.
You may return any un-opened items within 30 days of placing your order for a full refund. You must contact us before returning the items using our Contact Form here so we can provide a returns number for your return. We do not cover return postage but we’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item for example). All goods must be returned in original packaging, we cannot accept back food items without their original packaging. For this reason, please check all products before decanting into containers and report any issues within 7 days.
We recommend you send back goods tracked or signed for to ensure we receive, we cannot issue a refund unless the goods are returned to us. Once returned the goods will be inspected, if a refund is approved you should expect to receive your refund within 7 working days of us receiving the goods back.
For further details please see our Terms and Conditions here.